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商品編號： 9-191-002 出版日期： 1990/07/24 作者姓名： Simons, Robert L.;Weston, Hilary A. 商品類別： Other 商品規格： 24p 再版日期： 1999/10/15 地域： United States 產業： Electricity, gas, water & wastewater;Retail trade 個案年度： 1989 - 1989
商品敘述：
In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions, and government regulators. The case describes the ""sales-per-hour"" monitoring and compensation system that many believed to be instrumental in Nordstrom''s phenomenal success. Illustrates how rapid company growth, decentralized management, and unrelenting pressure to perform can distort performance measurement systems and lead to undesirable consequences. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot
涵蓋領域：
Compensation;Control systems;Goal setting;Labor unions;Motivation;Performance measurement
相關資料：
Case Teaching Note, (5-192-026), 15p, by Robert L. Simons;Case Flash Forward, (8561), 3p, by Baker Library;Tutorial, (JDOT), 0p, by Robert L. Simons;Spreadsheet Supplement, (XLS113), 0p, by Robert L. Simons, Hilary A. Weston
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